Frequently Asked Questions

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Below is a list of our Frequently Asked Questions. If you don’t see what you are looking for, please submit your question to us here.

How can I contact your company?

At G&S we want all of our customers to be satisfied with our products. Our product is warranted to be free from defects in material and workmanship for a specific period of time from the date of purchase. Any piece found to be defective under normal use will be replaced at no charge with the same item or an item of equal or better value.

To contact us, please see our Contact Us page.

Individual pieces should be returned by United Parcel Service or Insured Parcel Post, please include:

  • A letter of explanation
  • Proof of purchase and receipt
  • A Check or Money Order to the amount of $2.00 (to cover shipping & handling – Do not send stamps or cash) to:
    G&S METAL PRODUCTS COMPANY, INC.
    3330 East 79th Street, Cleveland, Ohio 44127
    Attention: Customer Service Dept.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Do I have to pay for postage to return an item?

Yes. As mentioned above, our warranty states that individual pieces should be returned by United Parcel Service or insured Parcel Post with a letter of explanation, proof of purchase and receipt along with $2.00 per piece, check or money order only (Do not send stamps or cash) to cover shipping and handling. The postage for the item or to return its replacement back to you will be paid by G&S.

Where can your products be purchased?

Our products can be found in mass merchants, warehouse clubs, chain stores, specialty, hardware, and supermarket stores across the country.

Do you sell customer direct?

No.

What is non-stick coating?

Polytetraflouroethylene (PTFE) is the chemical name for non-stick coating. All non-stick coating is a slick plastic lining that keeps food from adhering to the surface.

What is Teflon®?

Dupont is the pioneer for non-stick coating, and Teflon® is the registered trademark of Dupont. At present, however, there are numerous trademarks for non-stick coatings such as: Duraglide®, Scratchguard®, and many others.

Will the non-stick coating make me sick if I swallow it?

Non-stick coating is a non-toxic substance that will pass through the body without posing any danger, as determined by the U.S. Food and Drug Administration. The FDA has concluded that non-stick coatings are “food contact” safe, and pose no danger to human health.

Can the fumes emitted by an item with non-stick coating be toxic to birds?

PTFE (polytetrafluoroethylene) coated items heated to temperatures exceeding 500 F (260 C) can emit fumes which are hazardous or fatal to birds. Because birds have a highly sensitive respiratory system they are susceptible to emissions from a non-stick pan, as well as an inclusive list of things. Burning food, fireplace smoke, tobacco smoke, scented candles, oven cleaners, hair spray, incense, perfumes, and cleaning product fumes are among the list. Always provide your bird with good ventilation, and do not keep your bird near the kitchen. For further information on caring for your bird please contact your local veterinarian.

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